What Makes a Trainer Advocate?

There’s always a coach in the corner.

It’s the one thing you can count on. No matter how big or strong your opponent may be, no matter the venue, one thing is constant — there’s always someone in your corner. In a similar way, there’s always someone in a Reconcile Intern’s corner. No matter how big or small of an obstacle, no matter the situation, or the amount of coaching needed to reach success, someone is there.

That person is the Trainer Advocate. 

The Trainer Advocate provides direct hospitality service training to program participants and customer service to guests. They demonstrate positive leadership characteristics with team members and program participants, specifically through the role modeling of Reconcile’s 8 Habits, to inspire a culture of excellence.

Trainer Advocates Juan Shelby and Ethan Williams

Juan Shelby and Ethan Williams are not just recognizable faces on the first floor of the Café. And they are not just “our favorite waiters when we eat at Café Reconcile.” They are outstanding Front-of-House Trainer Advocates. 

When you dine in the Café, you see Trainer Advocates in action, working alongside our Interns. Your donations make sure Juan, Ethan, and the whole team of trainers (7 total) are there for our young people — listening, teaching, and building confidence.

“I was always taught the E3 method — Execute Extraordinary Experiences. I’m not a server. I’m an experience creator. So, when we train the Interns, I encourage them to think that way. They’re more than just a person who brings food to a table. When we give them confidence, they can lift up themselves and create extraordinary experiences for our guests.”
Ethan, Trainer Advocate

By supporting Reconcile, you stand in the Interns’ corner as well.
You help us teach the confidence that creates extraordinary experiences.
And as always, you give us confidence to keep our mission alive and well.

Will you stand in Reconcile’s corner today?